Role Overview
As an Associate, Credit Risk Operations, you will be conducting credit risk reviews of Airwallex’s clients within a team environment, with a focus on the ongoing monitoring of clientele and written-off portfolio management.
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a
Key Responsibilities
- Serve as a founding member of the Collections team, driving the architecture of team playbooks, escalation matrices, and recovery strategies as Airwallex scales globally.
- Partner with Engineering and Product to spec, build, and optimize automated collections systems and interaction logging.
- Collaborate with Accounting to establish a bad-debt provisioning framework based on portfolio risk, customer communications, and repayment adherence.
- Directly engage high-risk or delinquent accounts (missed payments, negative balances, credit limit breaches) to negotiate firm, mutually viable repayment structures.
- Conduct deep-dive investigations into account activity and root-cause risks to design tailored recovery plans.
Requirements & Eligibility
- 5+ years of direct experience in B2B debt collection, commercial recovery management, or credit risk operations within fintech, SaaS, or commercial banking.
- Solid understanding of bad-debt provisioning, credit risk dynamics, and debt collection compliance frameworks.
- Effective communication and negotiation skills.
- High proficiency in English, both written and verbal.
- Be highly curious and thoughtful - a proactive self-starter with a sense of urgency and bias for action, under a fast-paced environment.
Required Skills & Tech
B2B debt collectionCommercial recovery managementCredit risk operationsBad-debt provisioning