Airwallex

Overview

We are looking for a hands-on Sales Manager to lead and develop our sales representative team while strengthening commercial execution across the SME customer lifecycle. You will combine people leadership, sales management, commercial operations and performance analytics to improve funnel conversion, customer outcomes and revenue performance.

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a

Requirements & Eligibility

• 5+ years in fintech, banking, payments, or e-commerce, paired with a Bachelor’s degree in Business, Finance, Engineering, or a related field.
• Proven track record managing commercial teams (Sales, CS, AM, or RevOps), setting targets, and coaching for high performance.
• Deep understanding of revenue drivers and the end-to-end customer funnel, from lead generation through retention and expansion.
• Skilled in using CRMs (e.g., Salesforce) and reporting tools to optimize productivity, drive growth, and build frameworks from scratch.
• Background in consulting or business ops with strong problem-solving skills to turn complex issues into actionable playbooks.
• Exceptional stakeholder management and presentation skills, with a focus on thriving in fast-paced, high-growth environments.

Key Responsibilities

• Lead and develop sales teams through regular coaching, one-to-ones, performance reviews, capability building and practical feedback.
• Establish clear team targets, operating rhythms, KPIs and performance management processes across different sales activities.
• Support pipeline generation, lead qualification, opportunity progression, renewals, cross-sell and upsell initiatives across the SME customer lifecycle.
• Improve funnel conversion and customer outcomes by partnering closely with Sales, Account Management, Customer Success, Marketing, Operations and Product.
• Build scalable processes, playbooks and best practices for lead management, account coverage, customer engagement, handoffs and sales execution.
• Use performance data and commercial insights to identify gaps, improve productivity and recommend corrective actions.
• Own sales performance analytics across the full funnel, covering productivity, conversion, revenue contribution, forecasting, retention, expansion and customer health.
• Provide regular reporting and business reviews on team performance, funnel health, customer activity and revenue outcomes.