Allstate

Overview

The Customer Service Associate III handles moderate to complex inquiries, addresses various types of policies and billing inquiries from internal or external customers in an efficient, professional and accurate manner and resolves service concerns.

About Allstate

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India.

Requirements & Eligibility

• High School Diploma or GED (Preferred)
• 0-2 years experience (Preferred)

Key Responsibilities

• Inputs and tracks into the appropriate databases.
• Remain current on new marketing campaigns in order to respond appropriately to marketing related inquiries using all available resource tool.
• Be able to handle any requests regarding customer documentation and be able to clearly explain them including any follow-ups required on our customer's part and updates as warranted.
• Working knowledge of insurance policies and related processes and procedures.
• Demonstrates accuracy in processing changes to customer policies based on the information provided and identifies opportunities for cross sales (if applicable).
• Employs probing questions and actively listens to customer issues or questions, showing interest and compassion and displaying empathy for the caller's situation.
• Ensure facilitation of first call resolution and customer satisfaction on all transactions handled.
• Resolve routine, complex, and unique questions/issues.