Role Overview
The primary responsibility of this role is to perform operational activities related to the content in the audiobook. Associate is expected to listen, identify, and fix issues related to content in the audio books using software or tools by adhering to the standard operating procedure.
About Amazon
Audible is the leading provider of premium digital spoken audio information and entertainment on the Internet. It is a subsidiary company of amazon specializing in the spoken experience, providing digital audio editions of books, newspapers and magazines, original programming, and TV and radio subscriptions.
Key Responsibilities
- Understand and adhere to standard operating procedure.
- Analyze, and identify the issues in the audio content.
- Understand the issue and make best use of the available resources/tools to resolve/fix it.
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
- Communicate with internal and external stakeholders.
- Adhere to the Service level agreement, and average handle time set for the processes.
Requirements & Eligibility
- Bachelor's degree
- Experience with Microsoft Office products and applications
- Fresher or Candidate with 1 years work experience
Required Skills & Tech
Microsoft Office