Aveva

Overview

The Customer Success Manager (CSM) is the main customer contact responsible for helping customers achieve faster value, stronger adoption, and better business outcomes from their AVEVA solutions.

About Aveva

AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.

Requirements & Eligibility

• 5+ years' experience in similar roles
• Strong verbal and written Communication skills
• Strong presentation skills on AVEVA core technologies, business initiatives and services OR similar products
• Ability to work well with cross-function and geographically distributed teams
• Strong multi-tasking ability with a keen sense of prioritization
• Strong relationship management and organizational skills
• Experience with project and program management methodology and techniques

Key Responsibilities

• Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
• Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the solution rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap
• Adoption – understand customer's business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services
• Expansion – identify new business opportunity and team up with Sales to generate business revenue