Aveva
Senior Enterprise Scada Technical Support Engineer
Overview
We are seeking an experienced Senior Enterprise SCADA Technical Support Engineer to join our global support organisation, helping customers operate, maintain, and expand mission-critical SCADA environments across the energy, utilities, pipeline, water, and industrial infrastructure sectors.
About Aveva
AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals and minerals – safely, efficiently and more sustainably.
Requirements & Eligibility
- Strong experience supporting enterprise-scale SCADA, industrial automation, or operational technology (OT) environments.
- Deep understanding of SCADA/HMI architectures, high availability, redundancy, failover, and mission-critical operations.
- Experience troubleshooting Windows Server environments, networking, and distributed systems.
- Experience with Microsoft Hyper-V administration and backup tasks.
- Strong SQL Server knowledge, including querying, troubleshooting, and performance analysis.
- Experience with software diagnostics, scripting, or development using technologies such as C#, VB.NET, C++, or similar.
- Excellent customer-facing communication, problem-solving, and stakeholder management skills.
Key Responsibilities
- Resolve complex software, system, integration, communications, and performance issues in enterprise SCADA environments.
- Lead technical investigations, root cause analysis, replication, escalation, and resolution of critical customer incidents.
- Support installations, upgrades, migrations, commissioning activities, and system expansions.
- Troubleshoot enterprise SCADA applications, HMI displays, alarm systems, real-time databases, historian integrations, and communications infrastructure.
- Partner with Product Development and R&D teams to validate defects, test fixes, and improve product quality.
- Create knowledge base content, technical notes, troubleshooting guides, and best-practice documentation.
- Act as a trusted technical advisor to customers operating critical infrastructure systems.
- Occasionally travel to client sites.
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