Barclays

Overview

To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.

About Barclays

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.

Requirements & Eligibility

• Strong AWS knowledge from an application support and operational support perspective, including troubleshooting cloud-based applications and services
• Experience working with MS SQL, including query analysis, troubleshooting, and supporting database-driven applications
• Strong Unix/Linux administration and troubleshooting skills within production environments
• Requires in-depth technical knowledge and experience in their assigned area of expertise

Key Responsibilities

• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.