Role Overview
We are the first line of defence and the first line of offense. We are the domain experts. We are a group of highly technical individuals who provide high-level support for Bloomberg's sell-side and buy-side clients, working alongside Enterprise Sales and Product to influence client usage patterns, ensure accurate responses to our multi-asset analytics inquiries, gather feedback, mentor and educate new employees and develop them into future specialists with deep product knowledge.
About Bloomberg lp
Bloomberg is a global leader in business and financial information, news and insight, and we use innovative technology to deliver trusted data and bring transparency to the financial markets.
Key Responsibilities
- Address complex client questions in real-time and be responsible for providing the best possible user experience for our Bloomberg Terminal clients
- Build and maintain relationships with Bloomberg’s FX market and workflows community by visiting and training them
- Participate in region-wide usage campaigns across a wide range of clients to cement our existing customer base and create opportunities to cross-sell and up-sell
- Work closely with Sales and Product handling technical aspects of the sales process to ensure deals are closed
- Collect and act upon client product feedback to drive its development
Requirements & Eligibility
- A strong understanding of FX to act as a subject matter expert and cascade that knowledge to your peers
- A good understanding of the trading workflows and be able to use that knowledge to identify potential business opportunities
- Willingness to learn complex business and technology processes and actively contribute to their evolution
- Ability to work independently as well as part of a team, and be self-motivated
- Ability to interact and effectively communicate with our clients and internal groups
Required Skills & Tech
FXCustomer SupportTrading WorkflowsBloomberg Terminal