Bp

Overview

Helpdesk Execution Senior Analyst is expected to act as technical SME for SAP/Coupa and Salesforce by troubleshooting and providing problem resolutions for purchasing activity, supporting delivery of BP business and functional strategies.

About Bp

At bp, we’re reimagining energy for people and our planet. We have a bold ambition be a net zero company by 2050 or sooner, and help the world get to net zero. Creating a more efficient business that makes the best use of its resources is a critical part of getting there. And that’s what our new global business services (GBS) centre in Pune, India

Requirements & Eligibility

• Bachelor’s Degree in Finance, Accounting (B.com)
• Strong hands-on experience with Coupa tool Procurement Platform
• Knowledge of SAP ECC / Ariba integration with Coupa
• Minimum 5-8 years of experience managing a client-service oriented function with experience in management of large corporate initiatives/projects
• Proficient in PSCM applications including ARIBA, SAP and Salesforce

Key Responsibilities

• Lead end-to-end procurement queries through the Coupa platform.
• Support requisition creation, PO lifecycle management, invoice processing, and approval workflows.
• Resolve sophisticated procurement and supplier-related issues within agreed SLAs.
• Handle all incoming calls/emails/tickets and provide first level resolution.
• Deliver training in relation to S2P knowledge to users.