Browserstack

Overview

The Strategic Account Manager role is focused on owning, retaining, and expanding a defined book of strategic accounts through structured farming, deep customer engagement, and long-term value creation, emphasizing multi-product expansion and renewal strength.

About Browserstack

BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011, the company operates with a remote-first approach and provides instant access to thousands of real devices and browsers.

Requirements & Eligibility

• 5 - 8 years experience explicitly aligned to Account Management, Farming, Expansion, Upsell / Cross-sell
• Willingness to work region-aligned time zones, based on customer coverage
• Solid understanding of Software SaaS/ SaaS adjacent business models
• Bachelor’s degree required

Key Responsibilities

• Own a portfolio of strategic customers with accountability for long-term revenue growth and retention.
• Engage customers through regular in-person meetings, including onsite visits, to strengthen relationships and accelerate account growth.
• Ensure predictable renewals by reinforcing value, outcomes, and ROI ahead of contract milestones.
• Act as the central point of ownership across internal teams and maintain strong Salesforce hygiene.