Role Overview
Provide first-level technical support to internal and external customers through phone, email, chat, and ticketing systems, handle inbound customer calls, and ensure appropriate logging and documentation of incidents.
About Cbts
CBTS is a leading technology provider offering IT services and consulting, empowering businesses with innovative technology solutions and expert support.
Key Responsibilities
- Provide first-level technical support to internal and external customers through phone, email, chat, and ticketing systems.
- Handle inbound customer calls professionally and ensure appropriate logging and documentation of incidents and service requests.
- Create, update, categorize, prioritize, and manage tickets in accordance with defined processes and procedures.
- Perform initial troubleshooting for common hardware, software, network, connectivity, and application-related issues.
- Monitor infrastructure, network, and application alerts using monitoring tools and respond according to established procedures.
Requirements & Eligibility
- 0-1 years of experience
- Willingness to work in a 24x7 rotational shift environment, including nights, weekends, and holidays
Required Skills & Tech
Technical SupportHelp DeskTroubleshootingTicketing Systems