Cna

Overview

Working in partnership with assigned business area, the Technical Learning Senior Consultant formulates and helps to deliver technical training solutions to the organization that create and maintain a continuous learning environment, facilitate increased capabilities, and achievement of business goals.

About Cna

At CNA, we are focused on success, individually and collectively. We pride ourselves on promoting a culture that challenges and engages people. We strive to connect people, departments and business areas, to function as a team, and to serve our customers and communities with professionalism and respect.

Requirements & Eligibility

• Bachelor’s degree or equivalent.
• Typically, a minimum of eight years of work experience, or educational design/development and training experience with knowledge of the insurance industry.
• A solid understanding of the insurance industry, its practices and operations
• Strong knowledge of learning design, instructional methods and training techniques

Key Responsibilities

• Coordinates the evaluation, enhancement and maintenance of the full inventory of learning courses, materials, job aids and other related technical training resources for the business unit.
• Conducts needs analyses by partnering with business leaders to identify learning needs, skill gaps and priorities.
• Create a forum to support the delivery of training and may facilitate training pertaining to such areas as process, system, product, leadership, and evolving or skills.
• Works with the business to evaluate existing materials against priorities for each line of business.
• Identifies opportunities to leverage the use of materials across all lines of business where there is a consistent performance and learning need.
• Establish measures to evaluate training effectiveness of training courses, materials, and activities.
• Works closely with leadership to ensure that performance and learning initiatives, and available materials, are aligned with opportunities identified through quality and compliance reviews.
• Acts as project manager to create, manage, and monitor learning project plans.

Interview Process