Cohesity
Technical Support Engineer
Overview
Technical Support Engineer is a senior technical support role within the Cohesity support organization. The position is based in our local support centre, where you will have the opportunity to work with other talented engineers to ensure that Cohesity customers receive the highest level of support possible.
About Cohesity
Cohesity is the leader in AI-powered data security. Over 13,600 enterprise customers, including over 85 of the Fortune 100 and nearly 70% of the Global 500, rely on Cohesity to strengthen their resilience while providing Gen AI insights into their vast amounts of data.
Requirements & Eligibility
- Demonstrated ability to leverage AI tools to enhance productivity, streamline workflows, and support decision making.
- 3-12 years of experience working in a storage, networking and virtualization environment
- Strong understanding of Linux and administration experience across all working components
- Ability to analyze system diagnostics and clearly articulate the issue for the customer
- Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
- Experience with remote file access protocols, including NFS, SMB (CIFS)
- Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp).
Key Responsibilities
- Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
- Use available tools to investigate and troubleshoot technical issues
- Record customer interactions, including investigation, troubleshooting, and the resolution of issues
- Work closely with Cohesity engineering and account management teams
- Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
- Provide the best experience possible for Cohesity customers
- Manage workload to ensure that all customer issues are resolved in a timely manner
- Assist in the development of comprehensive and reusable self-service solutions for future incidents
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Cohesity. Please verify all details on the official company application portal.