Commbank
Senior Product Designer
Overview
Join our Fraud & Scams team as a Senior Product Designer and help shape the tools, platforms and experiences that enable faster, smarter and more effective fraud detection and investigation. You'll lead the design of complex experiences that support investigators, analysts and operational teams to identify patterns, uncover relationships and make critical decisions faster.
About Commbank
At CommBank, we're using data, technology and design to help protect millions of customers from fraud and scams. Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexibl
Requirements & Eligibility
- Proven experience designing complex digital products, operational platforms or enterprise systems end-to-end.
- Experience leading discovery activities, workshops and stakeholder engagement across cross-functional teams.
- Strong understanding of human-centred design methodologies and their application within agile delivery environments.
- Experience designing for complex systems, workflows, services or data-rich platforms.
- Strong stakeholder management skills and the ability to influence business and technology audiences.
- Experience translating business and investigative requirements into practical solution designs and documentation.
- Knowledge of system integrations, APIs, data modelling, data mapping or related technical concepts.
- Experience working with complex datasets, interconnected information or operational decision-making workflows.
Key Responsibilities
- Lead discovery work to understand investigator, analyst and operational user needs through research, workshops and stakeholder engagement.
- Translate insights into concepts, process flows, wireframes and prototypes that validate assumptions and build confidence in recommended solutions.
- Design end-to-end experiences that balance customer desirability, business outcomes and technical feasibility.
- Define solution requirements including user journeys, process flows, functional requirements and design specifications.
- Apply systems thinking and design thinking practices to solve complex problems involving interconnected data, workflows and platforms.
- Collaborate closely with Product Managers, Engineers, Architects, Operations, Risk and Business stakeholders throughout the product lifecycle.
- Support data mapping, integration design and documentation activities across multiple systems and platforms.
- Contribute to product strategy and roadmap discussions using customer insights, operational data and a continuous improvement mindset.
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