Commbank
Senior Product Manager
Overview
Senior Product Manager for Unloan, a digital lending venture backed by CommBank, to shape the future of digital home lending and execute the strategic roadmap for the onboarding experience.
About Commbank
Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace.
Requirements & Eligibility
- Proven experience as a Product Manager or Product Owner in a digital-first, high-growth environment
- Strong customer experience mindset, with the ability to uncover root problems and unmet needs
- Practical experience in continuous product discovery, agile delivery and outcome-based planning
- Ability to balance customer desirability, commercial outcomes, operational considerations, risk and feasibility
- Strong data literacy, using insights and performance metrics to guide decisions
- Excellent communication, storytelling and stakeholder influencing skills
- Demonstrated ability to operate effectively in ambiguous environments
- High integrity, curiosity and accountability, with a positive approach to solving challenging problems
Key Responsibilities
- Contribute to the product vision, strategy and roadmap for Unloan's application and onboarding experience.
- Engage in continuous discovery to understand customer needs, pain points, behaviours, conversion opportunities and operational impacts.
- Use qualitative and quantitative insights to identify high-value problems and define clear success measures.
- Partner with design and engineering to prototype, test, iterate and deliver valuable, viable, usable and feasible solutions.
- Own and prioritise the product backlog, ensuring the team understands outcomes, trade-offs and dependencies.
- Collaborate with stakeholders across operations, risk, marketing, product, technology and customer-facing teams to remove blockers and deliver change effectively.
- Communicate roadmap priorities, delivery progress, risks and outcomes clearly to stakeholders.
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