Dandy
Clinical Support Team Lead
Overview
We're hiring a Clinical Support Team Lead (CSL) in Barcelona to join our Customer Experience (CX) Operations team and help us deliver a best-in-class experience to dental practices across Europe.
About Dandy
Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology.
Requirements & Eligibility
- Professional fluency in Spanish and English
- Based in or willing to relocate to Barcelona, and able to work from our office 4 days per week
- 2+ years of front-line leadership experience in customer service, ideally in a startup or tech company
- 1+ years of direct people management or supervisory experience as a titled manager is required
- Experience leading a distributed or multi-site team
- Customer service experience required, with proven ability to adapt and empathize with customers
- Basic understanding of tech platforms and the ability to learn new ones quickly
Key Responsibilities
- Supervise and coach a distributed team of front-line lab technicians and CX Experts across multiple European locations
- Lead across sites and languages: build consistent standards and a shared team culture
- Own overall team performance and KPIs including productivity, accessibility, and quality
- Uphold performance standards and deliver feedback in 1:1s, in person in Barcelona and remotely
- Plan coverage across European time zones and languages
- Perform QA to audit and deliver actionable feedback, identify gaps in process, and build SOPs
- Identify operational bottlenecks, propose scalable fixes, and work with cross-functional partners
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Dandy. Please verify all details on the official company application portal.