Dandy

Overview

Dandy is looking for a Training Team Lead to supervise and elevate the performance of our frontline Trainers, who are instrumental in supporting the success of new customers during onboarding.

About Dandy

Dandy is transforming the massive and antiquated dental industry—an industry worth over $400B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology.

Requirements & Eligibility

• 3+ years of professional experience in fast-paced environments such as startups, consulting, or tech.
• 2+ years of direct people management experience as a titled manager, leading small teams in a dynamic business setting.
• Proven ability to manage and develop a team, driving measurable performance improvements.
• A hands-on problem solver with a passion for customer success and operational efficiency.
• Strong communication and collaboration skills, with the ability to work effectively across teams.

Key Responsibilities

• Supervise and coach a team of Trainers responsible for delivering an exceptional onboarding experience to customers.
• Host regular 1:1s to provide feedback, review performance metrics (KPIs), and support team members' professional growth.
• Build and implement a Quality Assurance (QA) strategy to audit performance, provide actionable feedback, and drive continuous improvement.
• Manage team schedules, including PTO and holiday coverage, to ensure seamless operations.
• Develop, maintain, and optimize Standard Operating Procedures (SOPs) to ensure consistency, efficiency, and scalability.