Deepl

Overview

As a Sales Support Specialist at DeepL, you'll be the first line of support for our global sales organisation, ensuring operational blockers are resolved and deals move forward smoothly.

About Deepl

DeepL is a global AI product and research company focused on building secure, intelligent solutions to complex business problems. Over 200,000 business customers and millions of individuals across 228 global markets today trust DeepL's Language AI platform for human-like translation, improved writing and real-time voice translation.

Requirements & Eligibility

• 2-4 years experience in sales support, sales operations, revenue operations or CRM administration.
• Working knowledge of Salesforce, or a comparable CRM, and a good feel for how a sales process runs
• A genuine service mindset with clear boundaries
• Ownership and drive to resolution
• Comfortable working conversationally in Slack
• Strong attention to detail, particularly where data accuracy affects revenue
• Excellent written and verbal English
• Based in Austin Texas, able to work from our Austin office around two days a week, and willing to work extended hours at quarter-end and year-end

Key Responsibilities

• Own the Sales Operations support channel in Slack, answering questions from sales teams and keeping the queue moving
• Take each request end to end -- diagnose it, fix what you can, and pull in the right people from Operations, Salesforce Administration or Finance when you can't
• Help sellers navigate Salesforce: opportunities, quotes, accounts and the sales process
• Investigate and correct data quality issues before they hold up a deal
• Build simple documentation and guides so sellers can help themselves next time
• Flag recurring issues to the team so we can fix root causes rather than the same symptom twice
• Provide extended support at quarter-end and year-end, when deal volume peaks