Role Overview
As an Application Support Analyst, you will be joining a highly motivated Intelligent automation team and experts working on automation opportunities to improve efficiency and save costs for the company.
About Dhl
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions.
Key Responsibilities
- Day-to-day platform operations of OnPrem, AI & SaaS services, ensuring high availability, reliability, and adherence to SLAs
- Ensuring reliable operation of automation services with proactive monitoring and issue resolution
- Troubleshooting complex issues and contributing to continuous improvement
- Working closely with product managers, developers, and support teams across regions
- Maintaining technical documentation and the knowledge of supported applications
Requirements & Eligibility
- A curious mind and eagerness to grow in a fast-paced, agile environment
- Strong communication skills and a collaborative spirit
- A proactive attitude and openness to feedback
- Enthusiasm for solving real-world problems through technology
Required Skills & Tech
RPAIDPAgentic AIBPMAI-driven orchestration