Disney

Overview

The Executive Director, Solutions Engineering leads a critical function within Disney Entertainment and ESPN Product & Technology, responsible for strengthening the operational health, stability, and resilience of the services that support consumer, platform, and enterprise experiences.

About Disney

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

Requirements & Eligibility

• Strong executive judgment
• Operational leadership at scale
• Ability to influence outcomes across a highly matrixed business and technology landscape

Key Responsibilities

• Lead the Operational Readiness function and own the support standards that prepare services for production.
• Direct proactive launch planning and change management so new features and platform changes are reviewed, risk assessed, and supportable before go live.
• Lead the global 24x7 Support Center, including continuous monitoring of service health and leadership of major incidents.
• Set standards for incident command, escalation, and triage, and serve as the senior point of coordination during high severity events.
• Serve as the unifying voice of operational communication across the business and technology organizations.
• Advance the adoption of AI enabled operational tools that move the organization from a reactive model to a proactive one.