Role Overview
We’re looking for a smart, independent operator who can combine strategy, analytics, and Technical Project Management execution to help build the next generation of global, AI-first Customer Success.
About Docplanner
At Docplanner Group, we’re on a mission to help people live longer, healthier lives. As the world’s largest healthcare platform, each month, we connect 24 million patients with 280k doctors across 13 countries. Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently.
Key Responsibilities
- Supporting the design and creation of the global Customer Success function of the future
- Help define, test, and roll out AI-first Customer Success use cases
- Independently leading data analytics and modelling with a special focus on Retention and Growth
- Supporting the execution of key strategic projects / initiatives in the markets
- Act as a TPM for selected initiatives, coordinating stakeholders, timelines, risks, and follow-up
Requirements & Eligibility
- 3–5 years of experience in strategy, operations, analytics, project management, or a related role
- Data Science, Statistics, Math/Physics, CS, Finance or similarly quantitatively oriented educational background
- Knowledge of Superset/Tableau/ reporting tools
- Knowledge of SQL, DBT and experience in working with databases
- Fluent in English
Interview Process
1. Intro Chat with Talent Partner. 2. Hiring Manager Interview. 3. Additional Interview with senior leader. 4. Business Case. 5. Final Interview. 6. References & Offer.
Required Skills & Tech
SQLDBTPythonTableauSuperset