Dow jones
Client Engagement Specialist
Overview
The Client Engagement Specialist (CES) is responsible for managing all renewal aspects of the relationship with a defined set of customers, retaining existing contract revenue, and supporting new sales into these accounts.
About Dow jones
Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world’s largest newsgathering operations glob
Requirements & Eligibility
- Min 2-4 years of proven success in customer engagement or sales
- Exceptional written and verbal communication skills
- Proven ability to multi-task and adhere to tight deadlines
- Excellent project management and organizational skills
- Proficient in Microsoft Office suite & Google Drive
- Bachelor’s degree
- Proficiency in English and at least one of these languages: Italian, Spanish or French
Key Responsibilities
- Own the retention strategy for assigned Strategic accounts by building and executing a renewal plan
- Proactively provide a monthly report to manager highlighting high risk renewal accounts
- Ensure appropriate levels of customer training and product utilization
- Oversee the overall renewal lifecycle from pricing and contracting to invoicing and client support
- Support new sales into existing accounts to ensure maximum customer ROI
- Develop account understanding and identify opportunities for up-selling and cross-selling
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