Elanco

Overview

As an Order to Cash (O2C) Specialist, you will be a key point of contact for customers, managing the end-to-end order to cash process. In this role, you'll be responsible for processing orders, issuing invoices, managing collections, and resolving customer service queries to ensure a positive customer experience.

About Elanco

At Elanco (NYSE: ELAN) – it all starts with animals! As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets. At Elanco, we are driven by our vision of Food and Companionship Enriching Life and our purpose – all to Go Beyond for Animals, Customers

Requirements & Eligibility

• University degree or equivalent work experience.
• A minimum of 2-3 years of experience in an O2C or Finance function with knowledge of customer service and experience in identifying and delivering process change.
• Proficient in English and Italian
• Experience with SAP O2C Module.

Key Responsibilities

• Process all manual orders received via phone, fax, and email, prioritizing urgent requests and managing customer complaints effectively.
• Manage and support the billing process, analyze account discrepancies, and proactively engage with customers for collections.
• Track and resolve all customer disputes regarding billings, credits, or payments.
• Monitor and resolve sales order and sales interface issues (IDOCs).
• Support local O2C projects and contribute to continuous process improvements within the team.