Fis

Overview

As a Senior Change Management Consultant, you will manage assigned technical accounts, ensuring client satisfaction and alignment with service delivery standards. You will act as a trusted advisor and technical expert, helping clients clarify their business needs, understand system functionality and progress their technical priorities.

About Fis

At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate, and above all fun.

Requirements & Eligibility

• Bachelor’s degree, preferably in Business, Computer Science or a related area, or equivalent experience
• Minimum 5 years’ relevant experience in technical account management, client-facing technology, payments, software, or IT environments
• Strong understanding of business requirements, gathering and ability to translate client needs into clear technical requirements
• Ability to understand system functionality and explain product capabilities, constraints and solution options to clients and internal stakeholders
• Excellent relationship management, communication and stakeholder management skills, with a proactive and collaborative approach
• Strong analytical skills, sound judgement, and the ability to manage priorities with limited supervision

Key Responsibilities

• Act as the primary technical contact for assigned clients, working closely with the Relationship Manager and internal teams
• Develop and maintain strong client relationships, acting as a trusted advisor and technical expert
• Engage with clients to understand their strategic goals, business needs and technical requirements, including preliminary requirements gathering before formal project initiation
• Use a strong understanding of system functionality, product capabilities and payment processing to help shape client pipeline, roadmap and solution discussions
• Coordinate with delivery, product, sales and other internal teams to address client requirements and advocate for product improvements aligned to client needs
• Support account growth opportunities through technical expertise