Fiserv
Senior Account Manager
Overview
As a Senior Account Manager, you will manage operational relationships for assigned clients, support the quality delivery and maintenance of products and services, and work with internal teams to resolve service delivery needs and identify growth opportunities.
About Fiserv
Fiserv is a global leader in Fintech and payments, connecting financial institutions, corporations, merchants, and consumers to one another millions of times a day. They are dedicated to transforming financial services technology for their clients' benefit.
Requirements & Eligibility
- 4+ years of experience in account management, client service or relationship support within banking, financial technology or the financial services industry.
- Experience managing client escalations, service delivery issues and resolution plans across internal teams.
- Experience using Microsoft Office applications, including Excel, PowerPoint, Word and Outlook.
- Experience communicating with client contacts and internal stakeholders.
- Bachelor’s Degree or higher in Finance, Business or a related field, or equivalent combination of education, related experience and/or military experience.
- Must possess valid and unrestricted U.S. work authorization.
Key Responsibilities
- Serve as the primary operational contact for assigned clients, coordinating resources across Fiserv to address service delivery questions, issues and escalations.
- Manage client operational relationships by monitoring service performance, identifying risks and driving issue resolution through completion.
- Partner with Relationship Managers to support client satisfaction, revenue growth opportunities and positive client references.
- Translate client needs into actionable plans with clear owners, timelines and expected outcomes.
- Communicate service updates, issue status and resolution plans to client contacts and internal stakeholders.
- Support governance routines for complex client accounts, including meeting preparation, follow-up documentation and progress tracking.
- Use client feedback and operational insights to recommend process improvements that strengthen the client experience.
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