Flexport

Overview

This role reports to the Manager, Trucking & Warehouse and is a senior, high-autonomy position: you are expected to be the go-to person in Hanoi, capable of resolving day-to-day issues independently, and proactively improving how the team works.

About Flexport

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people.

Requirements & Eligibility

• Bachelor's degree in logistics, supply chain, business, or a related field.
• 3–5+ years of experience in trucking, freight forwarding, warehousing/CFS, or logistics operations, with at least 1 year in a role requiring independent ownership.
• Hands-on experience with warehouse and CFS operations is required.
• Demonstrated experience building or improving SOPs and operational reporting in a previous role.
• Familiarity with Vietnam's domestic trucking and warehousing/CFS market, especially in the Hanoi/Northern region.
• Fluent working English

Key Responsibilities

• Coordinate domestic trucking bookings: trucking only, or trucking attached to ocean and air shipments across Vietnam.
• Fulfill ad-hoc trucking, CFS, and storage service requests from internal teams and clients.
• Track shipment and warehouse milestones, ensuring Flexport systems are updated accurately and KPIs are met.
• Act as the first point of contact for on-site issues in Hanoi, resolving delays and exceptions.
• Liaise with CFS/warehouse vendors to ensure service quality, safety compliance, and cost efficiency.
• Maintain and grow relationships with domestic trucking, CFS, and warehouse vendors in the Hanoi/Northern Vietnam region.
• Design, document, and maintain SOPs for daily trucking, CFS, and warehouse operations at the Hanoi site.