Formlabs
Support Engineering
Overview
As the dedicated Field Technical Support Engineer for Formlabs, you will be the primary technical point of contact and face of our company across the DACH region and beyond, managing the full lifecycle of the customer's on-site experience from installation and commissioning to training and repairs.
About Formlabs
At Formlabs, we’re building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA.
Requirements & Eligibility
- You are based in Frankfurt/Berlin/Munich (highly preferred due to hub connectivity)
- You are energized by travel and willing to be on the road 80%+ of the time
- You have a strong technical background (electromechanical/hardware) and the soft skills required to teach others
- Fluency in German and English (both C1)
- Valid driver’s license is required
Key Responsibilities
- Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems
- Conduct structured on-site training sessions for new and existing customers
- Perform live product demos to inspire confidence in the technology
- Act as a deployable resource for customers facing downtime, performing urgent repairs
- Manage a schedule of annual maintenance visits
- Employ critical thinking to diagnose electromechanical issues
- Independently manage a complex travel schedule and submit expenses on time
- Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Formlabs. Please verify all details on the official company application portal.