Genesys

Overview

Reporting to the Senior Manager, Global Accounts Payable (SMR), the GEM - Accounts Payable and Corporate Cards Manager is responsible for the end-to-end operational leadership of Genesys’s Global Expense Management function, with specific ownership of three critical pillars: Payments Processing, Expense Helpdesk, and Corporate Card Management.

About Genesys

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Requirements & Eligibility

• Ensure all payment-related activities comply with SOX controls, internal audit requirements, and applicable tax and regulatory obligations.
• Demonstrate experience with, or willingness to learn, AI-powered tools — including automation, data analysis, and generative AI — to enhance expense management and reconciliation workflows.

Key Responsibilities

• Oversee end-to-end global payment operations, including vendor payments, and intercompany transactions, ensuring accuracy, timeliness, and compliance across all regions.
• Manage and review payment runs (ACH, wire transfers, checks, and virtual card payments), ensuring proper authorization.
• Lead and manage the Expense Helpdesk function, serving as the primary escalation point for all expense-related queries from internal stakeholders, requestors, and business units globally.
• Manage the global corporate card program end-to-end, including card issuance, limit management, policy compliance monitoring, reconciliation, and timely closure of delinquent accounts.
• Lead, coach, and develop a team of Expense Management specialists, fostering a culture of accountability, collaboration, and continuous improvement.
• Ensure SOX controls and quality assurance tasks are consistently executed across all Expense Management processes, including payments, helpdesk, and corporate cards.