Genius sports
Technical Support Analyst
Overview
We're looking for a Technical Support Analyst to join our support team onsite in Tallinn. You'll help our customers solve problems quickly, working closely with internal teams to keep our supported products running smoothly.
About Genius sports
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
Requirements & Eligibility
- Strong communication skills in English, spoken and written
- Computer literate
- Working knowledge of SQL and JSON
- Experience with ticketing systems
- Basic API troubleshooting is a plus
- Previous (technical) support experience is a plus
Key Responsibilities
- Communicating with internal teams
- Investigating and solving problems raised by users within our supported product cluster
- Identifying possible bugs and escalating complex issues
- Turning technical issues into clear, customer-friendly updates for other departments
- Creating and maintaining a Knowledge Base for known issues and solutions
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Genius sports. Please verify all details on the official company application portal.