Guidewire

Overview

The Principal is the Services leader/owner of the Customer Account and the field leader on all implementation related topics. You’ll be responsible for the success of the cloud transformation programs, ensuring that projects stay on track and that Guidewire delivers real value to the customer’s business.

About Guidewire

Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently. We combine digital, core, analytics, and AI to deliver our platform as a cloud service. More than 540+ insurers in 40 countries, from new ventures to the largest and most complex in the world, run on Guidewire.

Requirements & Eligibility

• Experience in enterprise software delivery, consulting, or transformation
• Experience in a customer-facing leadership role
• Hands-on experience with large-scale software or cloud implementations
• Strong communication and relationship-building skills with customer stakeholders
• Familiarity with budgeting, forecasting, and tracking financials at the program level
• Experience coordinating across delivery teams, partners, and customer teams
• High-level understanding of cloud platforms and SaaS delivery models
• Ability to manage and mitigate delivery risks in complex environments

Key Responsibilities

• Lead the planning and execution of cloud transformation programs across assigned customer accounts
• Coordinate key activities like performance testing, cutovers, and handovers to customer success
• Monitor progress, identify risks, and work with delivery teams to keep programs on track
• Ensure customer programs align with business objectives and success criteria
• Act as a trusted delivery partner to customer stakeholders and SI (System Integrator) partners
• Provide strategic input on how customers can best use Guidewire products and services
• Advocate for customer needs within Guidewire—collaborating with Product, Cloud Ops, and Support
• Support governance activities like steering committees and executive reviews

Interview Process