Hackerrank

Overview

As a Customer Experience Engineer L1, you’ll investigate real technical problems across our platform, APIs, integrations, data, and customer workflows, learning to trace issues to root cause and own increasingly complex work independently.

About Hackerrank

HackerRank helps companies like NVIDIA, Amazon, and Microsoft hire and upskill the next generation of developers based on skills, not pedigree. Our platform is trusted by over 2,500 of the world’s most innovative companies to build strong engineering teams ready for what’s next.

Requirements & Eligibility

• A recent graduate or early-career engineer with up to 3 years of relevant experience
• Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language
• Familiarity with REST APIs, HTTP, web applications, and how software systems communicate
• Working knowledge of SQL and an interest in using data to investigate and validate behaviour
• Clear written and verbal communicator who can explain technical ideas in plain language to customers and engineers

Key Responsibilities

• Own standard and moderately complex customer issues from first investigation through resolution and closure.
• Debug web application, API, integration, authentication, configuration, and data issues using logs, developer tools, SQL, and established investigation patterns.
• Communicate clearly and empathetically across tickets, calls, incidents, and internal channels.
• Work with CXE 2 engineers on complex, high-risk, or enterprise cases.
• Create structured escalation reports for confirmed product issues.
• Use AI tools safely to accelerate investigation, validate hypotheses, and improve responses.
• Turn learning from customer issues into better documentation, runbooks, product feedback, and small automation or tooling improvements.
• Protect shared queue health by prioritising accurately and meeting service levels.