Role Overview
The Process Associate will play a crucial role in ensuring seamless customer operations within the Banking domain, delivering exceptional customer service through email and chat channels.
About Hcl tech
HCLTech is a leading global technology company that helps enterprises reimagine their businesses for the digital age through digital, engineering, cloud and software capabilities.
Key Responsibilities
- Respond promptly and effectively to customer queries and issues via email or chat, ensuring high levels of customer satisfaction.
- Accurately enter, update, and manage data across multiple systems and databases.
- Troubleshoot customer problems, provide actionable solutions, and escalate complex issues to senior support teams as required.
Requirements & Eligibility
- Strong written communication skills, especially for email and chat support.
- Arts & Science, candidate should be fresher 2025 or 2026 Passed out.
- Bachelor's degree in any discipline is preferred - Arts & Science
- BTECH, IT, MCA, BE are not eligible to apply
Interview Process
Mega Walkin Drive at HCL Tech for Non-Voice Process - Walk in interview 05th Sept and 7th Sept 2026 - 10 AM to 2 PM at ETA 3, Sandhiya Infocity (Near Vivara Mall), Navalur.
Required Skills & Tech
Email SupportChat SupportCustomer ServiceData Management