Incident.io
Customer Success Manager
Overview
You'll own a book of commercial customers end to end, keeping them and growing them by spotting where a team's usage is outgrowing their plan and making expansion feel like the obvious next step.
About Incident.io
incident.io is the AI software reliability platform trusted by engineering teams at Netflix, Etsy, and 2,000+ companies who can't afford downtime. We've raised $96 million from Index Ventures, Insight Partners, and Point Nine, and we're growing fast.
Requirements & Eligibility
- Experience doing the expansion side of account management
- Experience handling renewal conversations
- Comfortable handling pushback from CTOs or VPs
- Familiarity or interest in AI tooling
Key Responsibilities
- Own a book of commercial customers end to end to keep and grow them
- Spot where a team's usage is outgrowing their plan and drive account expansion
- Work closely with CS and the wider GTM team to understand accounts and feed learnings back into sales
- Use AI to build account plans faster, catch expansion signals, and draft outreach
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