Role Overview
As an Operations Manager, your main mission is to own one of the processes that decides whether millions of Joko users actually get the cashback they're owed. The role blends four things: analysing data, designing how the process should work, solving problems with AI, technologies or in the last resort outsourcing, and managing projects.
About Joko
At Joko, our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, Joko is a tech company and certified B Corp with over 120 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko.
Key Responsibilities
- Build the dashboards that tell you — and everyone else — whether your part of the system is healthy
- Design how merchants get set up on our platform: their cashback rate, which purchases qualify, how we connect to their systems
- Solve problems with technology by automating with AI, improving one of our internal tools (built on Retool) or building playbooks to outsource
- Manage the outsourced team members who help you operate at scale — briefing them, training them, checking their work
- Partner cross-functionally with Product & Engineering and with the commercial team
Requirements & Eligibility
- Around 2–5 years of experience, ideally with exposure to Operations, Product, or a technical/data-driven environment
- AI-native: you genuinely believe in what AI can do, and you already use it as part of how you work
- Ops mindset: you think in systems — monitoring → detection → investigation → resolution → prevention
- Tech acumen: you're comfortable in a technical environment — tracking, APIs, integrations
- Analytical skills: you're data-driven and comfortable navigating dashboards, investigating anomalies, and making decisions based on metrics
Interview Process
Intro call: Quick screening with the Hiring Manager or the Talent team. Step 1 – Team interview (45 min): Conversation with two Joko team members. Step 2 – Role-specific assessments (take-home case study followed by a 45-min interview). Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. References: Up to 3 calls with former colleagues or manager
Required Skills & Tech
AIAPIsRetoolData AnalysisProcess Design