Role Overview
The Network Manager is responsible for the simultaneous coordination and operational oversight of the Sorting Center, Reverse Logistics, and Transport operations within Jumia Supply Chain.
About Jumia
Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.
Key Responsibilities
- Supervise daily operations across the Sorting Center, Reverse Logistics, and Transport, ensuring outgoing parcels follow FIFO processes to improve customer delivery timelines.
- Track operational backlogs, monitor quality standards, and coordinate delivery capacity and frequency with dispatch agents and 3PL partners.
- Optimize outbound item flows and shipping routes to reduce overall transport cost per package shipped.
- Directly lead and train Sorting Center and Transportation Managers, oversee teams, handle administrative management, and ensure site security monitoring.
- Implement continuous improvement projects, roll out scalable operational processes, and build dashboards to monitor key network performance metrics.
Requirements & Eligibility
- Bachelor’s degree from an accredited university in Engineering, Operations, Supply Chain Management, or a related field
- Minimum 5 years of progressive experience in logistics, manufacturing, production, or distribution environments
- Proven ability to manage large and remote operational teams
- Strong project management skills
- High analytical ability with proficiency in Microsoft Office (Excel, PowerPoint, Word) and Google Workspace (Sheets, Docs, Drive)
Interview Process
1. HR Screening; 2. Technical interviews with potential managers
Required Skills & Tech
Supply Chain ManagementMicrosoft OfficeGoogle WorkspaceLogistics Management