Karat
Customer Success Manager
Overview
Serve as a trusted advisor to client stakeholders through VP and C-level, owning the strategic narrative for accounts, defining engagement strategies and roadmaps, and turning signed contracts into successful, expanding partnerships through onboarding and delivery.
About Karat
Karat is the world's largest interviewing company, providing a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi to control how they hire top engineers, elevate their teams, and stay ahead.
Requirements & Eligibility
- 8+ years in a client-facing delivery, engagement management, or consulting role
- Experience at a consulting firm (e.g., McKinsey, Bain, BCG, Deloitte, or Accenture) or in enterprise professional services or customer success at a technology company
- A track record owning complex, high-stakes client relationships with Fortune 500 or comparable enterprise accounts
- Experience leading cross-functional pods through influence rather than formal authority
- Comfort operating with executive stakeholders (VP or C-suite)
- Strong commercial instincts to spot and shape expansion opportunities
- Structured problem-solving under ambiguity
- Excellent written and verbal communication
Key Responsibilities
- Serve as a trusted advisor to client stakeholders through VP and C-level, building relationships where clients bring you their hardest hiring and talent problems.
- Own the strategic narrative for your account, translating a multi-year transformation into a story that keeps executive stakeholders aligned and moving.
- Represent Karat with the rigor and polish clients expect from a leading consulting or technology partner.
- Define the engagement strategy and roadmap, then own execution end-to-end, from statement of work through go-live and steady state.
- Catch account risk early and give the Client Partner and Karat executives consistent, honest visibility into usage, adoption, and satisfaction.
- Own relationship mapping across your account(s), partnering with the Solutions Engineer and Project Manager.
- Loop in internal specialists as needed, folding their input into one coherent client narrative.
- Surface expansion opportunities to the Client Partner to enable pricing, contracting, and the commercial motion.
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