Kong
Engagement Manager
Overview
We are looking for an Engagement Manager to join the growing Professional Services team at Kong to drive prescriptive outcomes and successful delivery of engagements and programs for key customers across the entire customer lifecycle.
About Kong
Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud.
Requirements & Eligibility
- Strong project/program management and services delivery experience with a track record of delivery for strategic customers on time and within budget
- Deep experience working with project financial fundamentals and PSA tools such as Financial Force to own and drive operational activities
- Excellent customer-facing skills and ability to communicate with executives as well as other stakeholders
- Exceptional organizational and change management skills with an ability to manage competing client demands
- Excellent presentation skills along with a strong understanding of professional services business metrics in a SaaS software environment
Key Responsibilities
- Own and lead selected, simultaneous billable customer engagements and manage customer expectations during the entire customer lifecycle
- Work with customers and stakeholders to understand and analyze engagement scope, requirements, time, cost, and benefits
- Own and drive project management activities and oversee completion of engagement kickoffs, project charters, and deliverables
- Prepare customer-facing and internal collateral such as solution presentations, blueprints, reusable artifacts, project plans, and status reports
- Identify, prioritize, and own resolution of internal and customer escalations and project risks
- Maintain and manage programs of multiple onboarding and implementation projects using productivity tools like FinancialForce, Salesforce, Metabase, and Trello
- Assist Services leadership team with resource assignment and management in Financial Force
- Ensure timely completion of Month and Quarter end close process and complete new PS employee onboarding
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Kong. Please verify all details on the official company application portal.