Lightspeed

Overview

We're looking for a Director, Business Operations to join our Product & Technology Operations team. Business Operations is responsible for the management system that enables Product, Engineering, and Design to operate as one organization. In this role, you'll design, evolve, and operate the planning processes, operating mechanisms, executive cadences, and business insights that help leaders make better decisions, align investments, and improve business outcomes.

About Lightspeed

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, fi

Requirements & Eligibility

• Experience designing or significantly evolving operating models, planning processes, or business operating mechanisms.
• Experience leading organizations through operational change.
• Experience building executive operating rhythms that drive decisions.
• Experience connecting strategy, portfolio planning, financial planning, and workforce planning.
• Strong executive communication and business insight skills.
• Ability to influence senior leaders and build trusted cross-functional partnerships.
• Fluency in English as a working language is required for this position.

Key Responsibilities

• Design and continuously improve annual and quarterly planning processes that drive better decisions, clearer priorities, and measurable outcomes.
• Build and evolve executive operating mechanisms, including portfolio reviews, business reviews, and leadership cadences, that create accountability and accelerate decision making.
• Identify opportunities to simplify and improve how Product, Engineering, and Design operate together.
• Partner with Product, Engineering, and Design leaders to translate strategy into investment plans, measurable outcomes, and portfolio visibility.
• Develop executive dashboards and business insights that connect investments to customer value, execution progress, and business performance.
• Partner with Finance to strengthen financial planning, budgeting, workforce planning, and investment transparency.
• Establish strong operating relationships with Finance, GTM, People, Legal, Corporate Communications, and other cross-functional partners.
• Create effective planning interlocks and feedback loops that improve alignment, transparency, and execution across the company.