Marsh

Overview

We are currently seeking either a Claims Handler or Senior Claims Handler (depending on level of experience) to join our Claims team at Marsh. This role will be based in Norwich, working on large, complex, global insurance contracts, involving multiple insurers and high value insurance placements.

About Marsh

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective.

Requirements & Eligibility

• Claims handling experience is ideal however other insurance related or professional services experience may be considered
• Strong attention to detail with a methodical and conscientious approach
• Planning and organisational skills
• Quick to take on-board new information which is technical in nature
• Analytically minded with the ability to resolve complex queries
• Excellent written and verbal communication skills
• Good numeracy skills
• Able to promote continuous improvement and respond positively to change

Key Responsibilities

• Receive, handle and manage new claim notification, subsequent updates and collection requests
• Negotiate with Insurers/suppliers to achieve the most beneficial, cost-effective settlement for Clients
• Review and interpret policy wordings to obtain the best claims settlements for Clients
• Meet agreed standards of accuracy, service, work volumes, and other performance targets in line with bespoke Client SLA's
• Handle and case manage claims and contribute to the satisfactory resolution of complex and/or contentious issues