Marsh

Overview

We are seeking a talented individual to join our Information Technology Support Services team at Marsh to provide onsite and remote support to end users across multiple offices.

About Marsh

Marsh is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries.

Requirements & Eligibility

• 2+ years of related IT support experience, or equivalent combination of education and experience
• Strong knowledge of Windows operating systems
• Experience supporting standard business applications including Microsoft 365, Teams, SharePoint, OneDrive, Bitlocker, etc.
• Working knowledge of Active Directory, InTune, 365, and Microsoft Exchange environments
• Understanding of remote connectivity solutions such as VPN, ZScaler, Citrix, VDI, CloudPC and wireless networking
• Experience with mobile device management for iOS and Android devices
• Strong problem-solving, troubleshooting, and organizational skills
• Excellent customer service and verbal communication skills

Key Responsibilities

• Provide support to colleagues through multiple channels, including in-person, phone, chat, and virtual support tools
• Assist with the setup, configuration, and basic troubleshooting of laptops, mobile devices, and related hardware/software
• Assist with setup and operation of audio visual hardware as required by end users
• Respond to incidents within defined service levels and with appropriate urgency; follow up with customers to ensure issues are resolved
• Escalate incidents and questions to appropriate support groups as needed
• Support proactive technical initiatives and collaborate with other technical teams
• Maintain accurate inventory records for local hardware assets
• Assist with disconnecting, moving, and reconnecting laptop technology for single-user, multi-user and office moves