Mindbody

Overview

As a Technical Support Specialist I, you’ll be the first friendly voice our customers hear, bringing solutions, insights, and a spark of connection to every interaction.

About Mindbody

Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions.

Requirements & Eligibility

• 1+ year of customer service or call center experience, ideally in a fast-paced environment.
• Fluent in Spanish (required); French or Italian language skills are a big plus!
• Strong communicator. Clear, empathetic, and confident across phone and email.
• Curious and solution-focused, with the ability to ask great questions and actively listen.
• Comfortable with internet browsers, email platforms, and multitasking across systems.
• Quick learner with a passion for understanding software and translating tech talk into real solutions.
• Calm under pressure and skilled at creating positive outcomes, even in high-energy situations.
• Eligible to work in the country the job is advertised (RTW required).

Key Responsibilities

• Deliver exceptional technical support to our English and Spanish-speaking customers with warmth, clarity, and care.
• Troubleshoot and resolve basic technical product issues, keeping the experience smooth and positive.
• Navigate multiple support channels (phone, email, chat) with ease and professionalism.
• Educate customers on features and services, guiding them to get the most out of our products.
• Document customer interactions thoughtfully to ensure a seamless experience across touchpoints.
• Follow internal knowledge management processes to provide accurate, trusted solutions.
• Escalate complex issues appropriately to ensure every customer finds the right resolution.
• Acquire your Level 1 Technical Support Certification and continue growing your technical expertise.