Mosaic

Overview

Mosaic is looking for a North America Agency – UW Operations Lead responsible for running day-to-day UW Operations for Mosaic’s Cyber and Political Violence product lines, including management of offshore underwriting operations.

About Mosaic

Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners.

Requirements & Eligibility

• Seven-plus years processing/supervising underwriting operational activities within a North American insurance agency, particularly with offshore operations
• Operational experience with cyber and political violence lines of business
• Experience with complex operations for CY and PV insurance lines and products
• Proficiency in all Microsoft Office products (Excel, Word, PPT, Outlook, SharePoint, etc)

Key Responsibilities

• Lead the Underwriting Operations CY and PV product lines, including policy lifecycle support, system implementations, workflows, procedures, reporting, etc
• Provide day to day management of all aspects of agency UW operations for Cyber and Political Violence
• Overall ownership of the delivery of agency UW operations for CY and PV lines of business
• Liasion with North America UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions
• Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication
• Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking
• Perform quality checks on sample transactions processed by offshore teams
• Participate in projects to improve/automate operations, acting as subject matter expert for Cyber and Political Violence product lines.