Servicenow Senior Software Engineer - Ai at Newrocket

Role Overview

NewRocket is hiring a ServiceNow Senior Software Engineer - AI with strong ServiceNow development and implementation experience to provide project professional services for customers and design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.

About Newrocket

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.

Key Responsibilities

Interface with end-users, IT teams and key stakeholders to gather systems requirements.
Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
Write complete programming and perform testing and debugging of applications using current programming language and techniques.

Requirements & Eligibility

3+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist
Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows
Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems