Novartis

Overview

Lead the comprehensive management of assigned accounts, building sustainable collaborations with key stakeholders and executing account strategies that support product access and adoption.

About Novartis

Novartis is reimagining medicine to improve and extend people's lives. We deliver high-value medicines that alleviate disease, ease suffering and improve quality of life.

Requirements & Eligibility

• Demonstrated experience in account management, negotiation and cross-functional collaboration.
• Strategic mindset with the ability to translate customer priorities into focused account plans and access actions.
• Resilience, situational adaptability and a solution-oriented approach in a changing external environment.
• Ability to build and sustain effective relationships with hospitals, payers, tendering bodies, health authorities and other healthcare stakeholders.
• Knowledge of tenders and the public healthcare market, including processes related to adding medicines to public-customer formularies.
• Account-planning capability, with a disciplined approach to customer management and performance objectives.
• Self-awareness and strong collaboration skills, with the ability to work effectively across internal functions and stakeholder groups.

Key Responsibilities

• Establish and strengthen long-term collaborations with key customers at national, regional and territorial levels.
• Lead the comprehensive management of assigned accounts, maintaining a clear view of customer priorities, access needs and opportunities.
• Develop and execute customer account plans to optimize product access and adoption.
• Drive influencing strategies that support early access programs and initiatives related to patients’ clinical pathways.
• Engage hospitals, regional and national payers, tendering bodies, health authorities and stakeholders involved in patient-care management.
• Partner cross-functionally with Access Strategy, Pricing, HEOR/HTA, Commercial, Medical, Public Affairs and Supply Chain teams to align customer plans and access priorities.
• Support public-market access activities, including tender-management considerations and the inclusion of medicines in public customers’ formularies.
• Monitor account activity and performance against agreed visit and sales objectives, adapting plans to address customer needs and business priorities.