O'reilly auto parts
Parts Specialist
Overview
The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.
About O'reilly auto parts
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Requirements & Eligibility
- Ability to quickly match alphanumeric sequences
- Ability to provide outstanding, friendly and professional customer service
- Must be able to multitask, handling customers on the phone and in the store at the same time
Key Responsibilities
- Follow and promote all company customer service programs
- Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise
- Assist managers and/or installer service specialists in serving the professional customers as needed and directed
- Complete assigned company training relevant to position
- Provide excellent service to customers calling the store on the phone
- Responsible for accurately maintaining and securing the cash drawer
- Process exchanges and returns for credit in a friendly manner
- Address and resolve customer complaints in a friendly manner
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