On
Associate Store Leader
Overview
As the Associate Store Leader, you will drive operational excellence and team engagement within our retail environment to ensure every fan experiences the brand’s premium identity.
About On
Our Retail team is the heartbeat of On, bringing our brand and products to life for our fans across the globe. We believe in creating immersive, design-led spaces that go beyond traditional shopping to offer unforgettable experiences.
Requirements & Eligibility
- You bring 5+ years of experience in retail leadership or high-touch service environments, specifically within premium or performance-driven brands
- You demonstrate advanced problem-solving skills, with the ability to ask the right questions and think systemically to solve operational hurdles
- You are an expert facilitator with experience delivering technical or operational training and coaching to diverse team members
- You have a high level of emotional intelligence, consistently reflecting on performance and pursuing new knowledge to stretch your professional limits
- You communicate with authenticity and clarity, building strong relational intelligence to influence and partner with cross-functional stakeholders
- You are fluent in German and English.
Key Responsibilities
- Own floor management and daily store operations with little to no guidance, ensuring a premium environment that reflects On’s premium standards
- Lead and coach the team on the Cloud CX philosophy, setting the benchmark for customer-centricity and service excellence in every interaction
- Manage stock levels according to business forecasts and proactively communicate merchandising topics across functional teams
- Analyze daily KPI’s and goals to identify root causes of challenges and implement actionable behavior to enable positive change in store performance
- Identify skill gaps across the Lead Store Advisor team and facilitate training sessions on business-related topics as a champion for professional development
- Drive the store’s vision and purpose by engaging the team and fostering a culture of trust and shared accountability
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with On. Please verify all details on the official company application portal.