Openai

Overview

We’re looking for a senior leader to build and scale our Dedicated Support Engineering function globally. You will define its strategy, build the team, and establish how we deliver technically rigorous, proactive support for customers running some of the most complex and consequential workloads on OpenAI.

About Openai

OpenAI’s User Operations team shepherds our customers’ adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products.

Requirements & Eligibility

• 12+ years of experience in technical customer-facing roles
• 6+ years of leadership responsibility for enterprise Support Engineering, Technical Account Management, or a comparable function supporting complex production environments
• Experience building or materially scaling a dedicated technical customer program
• Experience leading senior engineers

Key Responsibilities

• Set the strategy for Dedicated Support Engineering
• Build and develop a high-performing global organization
• Design the customer engagement model
• Set the standard for technical ownership
• Build proactive reliability into the service
• Lead through critical customer situations
• Own delivery quality and sustainable growth
• Define and measure meaningful outcomes