Opengov
Director, It Operations And Services
Overview
The Director, IT Operations and Services is responsible for OpenGov's global IT operations, spanning teams in Pune and the US, and owns global End User Services strategy — making sure the platforms, network, and support our workforce relies on every day are reliable, secure, and consistent across every site.
About Opengov
OpenGov is the leader in AI and ERP solutions for local and state governments in the U.S. More than 2,000 cities, counties, state agencies, school districts, and special districts rely on the OpenGov Public Service Platform to operate efficiently, adapt to change, and strengthen the public trust.
Requirements & Eligibility
- 13+ years in IT within a cloud-first, SaaS environment, including 6+ years managing IT teams
- Experience leading globally distributed teams across sites and time zones
- Deep, hands-on expertise with Google Workspace, Slack, Atlassian, and Okta
- Solid grounding in ITSM/ITIL
- Experience running IT asset/inventory, network management, and office IT infrastructure/buildouts across multiple locations
- Strong understanding of security and compliance as it applies to IT operations
- Bachelor's in IT/CS or equivalent experience
Key Responsibilities
- Lead and develop the global IT operations and end user services function
- Own global End User Services strategy and set the standards, SLAs, and quality bar for IT across all sites
- Own IT systems administration and engineering, and partner with Systems Engineering
- Own the IT operations roadmap and budget
- Own the core IT stack including Google Workspace, Slack, Atlassian, and Okta
- Own network management and connectivity across all sites
- Own global office IT infrastructure
- Own global IT asset and inventory management
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