Role Overview
Serves as a point of contact for customers, fielding inquiries via phone or electronic channels. Provides technical support by troubleshooting and resolving simple issues encountered with assigned Oracle product(s). Coordinates with more experienced peers to report and support the resolution of routine design, reliability, and maintenance issues.
About Oracle
Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions t
Key Responsibilities
- Serves as a point of contact for customers and facilitates customer relationship building, fielding inquiries via phone, electronic, or in-person means.
- Provides technical support to customers by answering technical questions, troubleshooting and resolving simple issues related to assigned Oracle product(s).
- Researches, re-creates, and test technical issues for assigned product area(s) reported by customers to identify a resolution.
- Follows up with customer on service request(s) to communicate resolution and ensure all issues are resolved.
- Coordinates with more experienced peers to report design, reliability, and maintenance problems or bugs.
Requirements & Eligibility
- Applicants are required to read, write, and speak English
- Change Management
- Collaboration
- Time Management
Required Skills & Tech
Change ManagementCollaborationTime ManagementTechnical Support