Payoneer
Client Service Team Manager
Overview
This role is responsible for managing a team of client service specialists to provide best-in-class service to our top/VIP customers, ensuring the team consistently delivers such services, meets all related KPIs, and establishes a strong connection with the customer and the sales team.
About Payoneer
Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories.
Requirements & Eligibility
- Bachelor’s degree or above
- Fluent English in both verbal and written
- Native Mandarin speaker (or close to native)
- 10 years+ working experience, with 5 years+ people management experience
- 3 years+ solid experience in client service/customer support/sales environment, dealing with top customers
- Fintech/Payment/eComs working experience is a strong plus
Key Responsibilities
- Manage China client service delivery team day to day operations and quality
- Manage resources planning and participate in recruitment process
- Drive operational excellence by leading and carrying initiatives to meet and exceed KPI targets
- Maintain close and strong partnership with sales team to ensure a smooth engagement with customers
- Drive continuous improvement through partnering closely with different teams in Ops across local and global
- Lead and deal with all people issues, manage the overall talent development and team stability
Disclaimer: Trace Hiring is an independent job board. We are not directly affiliated with Payoneer. Please verify all details on the official company application portal.